BEACH STAYS PRAA SANDS COVID-19 POLICY
As things continue to change, develop and with all our fingers and toes crossed improve, we’ll keep updating this policy.
NEW BOOKINGS CANCELLATION POLICY
With an ever evolving situation we want our guests to rest assured we have their interests at heart. We need to keep adjusting this policy due to the new situations which arise.
When booking a holiday direct with Beach Stays Praa Sands you can rest assured if further national travel restrictions are reinstated that prevent Beach Stays Praa Sands from honouring your holiday a full credit for the amount paid will be offered or you can opt for a refund of the amount paid less our booking fee of £20.*
When booking a holiday direct with Beach Stays Praa Sands you can rest assured if there are local restrictions in the location you are travelling to, the property location, or from the home address we have on file for the lead booker, that prevent Beach Stays Praa Sands from honouring your holiday a full credit for the amount paid will be offered or you can opt for a refund for the amount paid less our booking fee of £20.
For all other eventualities our standard terms and conditions apply, this includes a positive covid test. Insurance policies are now available for this.
*Why do we charge the booking fee? As a business each card payment we accept has a direct cost attached, in these abnormal times the card fees on cancelled bookings has become a genuine burden. This is why we offer a credit note with no such fee attached.
The onus is on you the customer to ensure you are allowed to travel and that your party conforms to the regulations. With varying restrictions across the UK we need you to be aware of how these will affect you and take responsibility of this. You may find the following useful: https://www.gov.uk/find-coronavirus-local-restrictions
What if I have symptoms of COVID-19?
If you have symptoms during your stay you must get tested. If self isolation is required to take place at the property, then all fees for all bookings affected by this self-isolation will be borne by the guest.
HOMEAWAY & AIRBNB BOOKINGS
If you have booked via an alternative channel such as HomeAway or AirBnB your cancellation terms and other policies may be different to the above. Please contact the relevant sites for more information and if you require any assistance please message us through the respective messaging boards.
HomeAway COVID-19 Policy – https://help.homeaway.co.uk/articles/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus